14 Day Trial Return Policy:
We will accept returns for refund or exchange in the time stated above on all our items (Except Custom Jewelry, loose cubic zirconia stones, and designer jewelry boxes) in original and sellable condition with a 10% restocking fee. We will not accept returns for refunds or exchanges on items that have been worn, resized, engraved, or altered or damaged in any way. If we performe engraving on an item incorrectly, we will replace that item with corrections. Items will only be accepted if they are returned with all of the original packaging materials and documentation.

There will be absolutely no return, refund or exchange on:

We will not accept any returns from out side of the United States. Please call us to make arrangements (213) 627-7002.

Cancellation Before Shipment:
There will be a 10% cancellation charge on orders that have been processed. Orders are usually processed within 24 hr. of placement.

Exchanging:
We will accept any item (except custom jewelry) for an exchange within 14 days of the receipt of your order. Simply return the item and we will exchange it with your new desired selection. If the purchase price of the original item is less than the new one, we will issue you a gift credit that may be used for future purchases. Shipping charges will be applied to new purchase. If you have any questions about our return procedure, please don't hesitate to contact us (213) 627-7002.
Sending Order Back for Return or Exchange

Store Credit:
Shipping charges will be deducted from all store credits given for return merchandise.

At Cubic-Zirconia-CZ-Platinum-Jewelry we take great care to ship your jewelry. In order for you to return your jewelry, please follow the following directions. These directions will insure proper shipping procedures and allow your order to be processed in a timely fashion.

Call customer service at (213) 627-7002 in order for us to start the process and assign a RAN (return authorization number) to your order.

Secure your diamond or jewelry inside the original box.

Make sure to include all original wrapping, packaging and literature in the box.

Send item by placing the original box in a small shipping box and wrap entire box with paper mailing tape (Required for printing of ink stamp on package).

Write your Return Authorization Number on the box next to the shipping address.

Ship the item to:
Cubic-Zirconia-CZ-Platinum-Jewelry
411 W. 7th St. Suite 404
Los Angeles, Ca 90014

Only ship the item by registered U.S. mail fully insured for the value of the item and request a return receipt for your records.
We will give you a notification once we have received you package. If there are any credits due, they will be issued within ten business days from the date the merchandise has been received.
Note: Any unauthorized, improperly packaged, or noninsured returns will be returned to sender

Refunds:
Credits will only be issued to the original account number used for the purchase (No Exceptions). Credits are usually given within 10 business days of the request.